Refund Policy

Thank you for shopping with XENORIXA. We value customer satisfaction and strive to ensure our products meet your expectations. Please read our refund policy below, which outlines the circumstances under which refunds may be granted.

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The product must be returned within 30 days of purchase.
• The product must be in its original packaging and condition.
• A receipt or proof of purchase is required.

2. Non-refundable Items

Custom products and digital downloads are non-refundable except in cases of manufacturing defects.

3. Refund Process

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund. If approved, the refund will be processed to your original method of payment within 7 business days.

4. Late or Missing Refunds

If you have not received your refund within the specified timeframe, please check with your bank or credit card company as processing times may vary. If the issue persists, contact us at [email protected].

5. Return Shipping

Customers are responsible for paying their return shipping costs. Shipping costs are non-refundable.

6. Contact Us

For any questions regarding our refund policy, please contact our customer service team at:

Email: [email protected]
Phone: (555) 012-3456
Address: 123 Business Rd, Suite 456, Metropolis, CA 90210